What data is, and is not, stored?
Rest assured, only the bare essential information is audited by the browser
extension. It is only interested when the user accesses Google Apps for
doing work. All other browsing activity is totally ignored and not transmitted
to our server(s) or stored in any way by us.
In order to keep your usage private, your individual Google login ID is
stored alongside your usage information. This includes the URL's of the
Google Apps used and the titles of those pages so we can provide you and
your organisation with app usage information. Everything we collect is essential
to provide the service that we offer and purely for statistical analysis.
We use Google's authentication system to identify you and you will be asked
for permission on your first usage. If the browser extension is automatically
pushed out to you by your organisaiton, they can give permission on your
behalf via the Google Admin Console. We DO NOT ask for
or store any Google passwords ourselves - this is all done by Google so
we never need to know it. You should familiarise yourself with their privacy
policies if you are unsure of what information they collect and store. Your
unique ID and email address from Google is stored, purely to uniquely identify
you. The information is not used to contact you or share with anyone outside
of Statistics 24 and the organisation which issued you your Google login.
We DO NOT store your name or any other personal information
about you unless you are given an account on Statistics 24 with elevated
privileges for your organisation (such as an organisation reporter or administrator).
In addition to this small amount of information collected from Statistics
24 users, we also log access to our website (just like all web servers do)
in order to monitor usage, server load, help diagnose any issues and to
If the "Safeguarding" feature is enabled and a user fills in
the form, Statistics 24 DOES NOT store any information submitted from users.
As soon as a report comes in, the details are automatically packaged up
into an email and sent to the relevant address at the users organisation
- usually a safeguarding representative. As with any email communication,
we cannot guarantee 100% delivery. Our email system will try 22 times to
deliver messages over 48 hours in the event of a problem before giving up.
This can happen for a number of reasons outside of our control, for example
the recipients email server could be particularly busy, they may have a
full mailbox, anti-spam filters may detect a false positive, or there may
be a fault in their internet connection.
Time Limits on Data
In order to clean up data which is no longer needed, speed up reporting
and save storage space, we remove data under the following circumstances:
- All data over 2 years old is automatically removed. You can always
run reports before the 2 year deadline and save them as PDF's (e.g. 'print
to PDF' from your browser) to keep, or save smaller chunks of data for
in-depth analysis as CSV files to import into spreadsheets.
- Once a trial or subscription has ended, we reserve the right to delete
all of the organisations data. If you think you may need more time to
decide whether to continue using Statistics 24, please get in touch and
we will do our utmost to save the historic data.